CRM - Customer Relationship Management for all your Business Relationships
Contact Relationship Management is part of MRSWARE's single, centralized database for accessing and storing information, integrating with sales automation, projects, financials, documents and communications.
MRSWARE's CRM is the heart of the MRSWARE application designed for you to build and maintain a single, shared relationship database in order to increase your efficiencies and productivity while reducing your cost of doing business.
MRSWARE's CRM is the heart of the MRSWARE application designed for you to build and maintain a single, shared relationship database in order to increase your efficiencies and productivity while reducing your cost of doing business.
What is one of the major challenges facing any business selling a product or service?
A key challenge is creating and maintaining a central location to collect, store and share key company information and data. Most sales reps have their own, separate contact management program, creating islands of information for a company – everyone managing and working from their own contact base and recording their own activities, disconnected from everyone else. When a sales rep leaves, he/she takes key data with them, leaving the company with none of the information the rep has gathered over the years.
A key challenge is creating and maintaining a central location to collect, store and share key company information and data. Most sales reps have their own, separate contact management program, creating islands of information for a company – everyone managing and working from their own contact base and recording their own activities, disconnected from everyone else. When a sales rep leaves, he/she takes key data with them, leaving the company with none of the information the rep has gathered over the years.
How do you create one central, composite database for your company?
MRSWARE is the answer for creating a company wide repository for information on all contacts with whom you interact. All company MRSWARE users, no matter where they are located, can contribute information for a complete database that is accessible, up-to-date and shared by everyone.
MRSWARE is the answer for creating a company wide repository for information on all contacts with whom you interact. All company MRSWARE users, no matter where they are located, can contribute information for a complete database that is accessible, up-to-date and shared by everyone.
Shared Contact Relationship Management
Critical to business communication is a centralized location for accessing and storing information about contacts for your company. More than just a file with names, addresses, and phone numbers, MRSWARE is a true CRM system tracking all communication and activity points with the contact.
Critical to business communication is a centralized location for accessing and storing information about contacts for your company. More than just a file with names, addresses, and phone numbers, MRSWARE is a true CRM system tracking all communication and activity points with the contact.
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Outstanding Customer Experience
The key to providing your customers with extraordinary customer experiences is having the knowledge you need to solve their issues, and solving them quickly and pleasantly. By implementing a Contact Relationship Management (CRM) application, you have a place to record and reference your customer touch-points. The touch-points are all the interactions with your customers or prospects - information gather by sales reps in the field, customer service reps in the office, as well as service and support personnel - and includes information such as field reports, appointments, tasks, key files and communications (including e-mails). Having all these touch-points in one place, you can share this knowledge with your entire staff. They then have the power to deliver outstanding customer service and support, building customer loyalty. |
File Share
The File Share feature in MRSWARE is more than just a place to store documents and link them to contacts. Users can also add descriptions and categories to the files; search on descriptions, categories, and file names. File Share is a multi-user enabled document library that allows users, with the appropriate permissions, to check-in and check-out documents for editing and to maintain revisions of documents.
Familiar look and feel, with power to spare
Each user can log into the system from wherever they are, with an internet connection. However, unlike many other CRM and SFA solutions available, MRSWARE is not a web browser-based application. Using a development model known as Smart Client, MRSWARE brings all of the advantages of a self-updating, always on, anywhere accessible application and provides it in a Windows desktop application interface. Users are instantly familiar with its look and feel, decreasing training time and increasing productivity. And since it resides on the local computer, the processing power and local resources of that computer are taken advantage of to provide a much more responsive and enjoyable user experience.
Companion service for MRSWARE Users
MRSWARE Sync - wireless synchronization service for Smartphone users
Increase efficiencies and productivity; make your activity reporting easier; increase collaboration between inside and outside teams.
For more information on how MRSWARE can address your CRM issues, contact us at sales@EYOND.net or 866-795-8386 x1.