When a User would like confirmation that an email has been successfully delivered to the recipient's mail server, they can select "Request Delivery Receipt" from the "Options" menu on an email message that is being written. When that message is successfully delivered to the intended recipient's mail server, a confirmation email from [email protected] will be returned to the sender. One delivery receipt will be received for each intended recipient -- if the message is sent to 3 people, 3 confirming emails will be sent back.
This delivery receipt confirms that the recipient's mail server accepted delivery of the messages. This means that the MRSware Mail Server successfully transmitted the email and the receiving mail server acknowledge that delivery. However, it does not (and cannot) confirm that the recipient actually received the message, as once the email is taken by the receiver's mail server it could be subject to further spam filtering that puts it into a spam folder or discards the message before the end user sees it.
What this feature allows the User to do is confirm that an email was sent to the recipient and should be on the recipient's side somewhere. Perhaps suggesting to them that they should 1) add the sender's email address to their allowed senders list, and 2) check their spam folder for the message.
This feature is similar in concept to what the "Request Read Receipt" feature does. However, that feature requires the receiver's mail client to respond to the request... Many mail clients don't respond to those requests at all, while some require the User to click "ok" to say they want to send a receipt. The net effect of this is that read receipts are often not sent back.
The Delivery Receipt will always, for all messages, be sent back when requested. Failure to receive a delivery confirmation may indicate a problem with the email or service and should be reported to MRSware Support. Keep in mind that email delivery is not always instantaneous either, as some receiving mail servers do purposely delay the receiving of email (as a spam prevention method in most cases).
What this feature allows the User to do is confirm that an email was sent to the recipient and should be on the recipient's side somewhere. Perhaps suggesting to them that they should 1) add the sender's email address to their allowed senders list, and 2) check their spam folder for the message.
This feature is similar in concept to what the "Request Read Receipt" feature does. However, that feature requires the receiver's mail client to respond to the request... Many mail clients don't respond to those requests at all, while some require the User to click "ok" to say they want to send a receipt. The net effect of this is that read receipts are often not sent back.
The Delivery Receipt will always, for all messages, be sent back when requested. Failure to receive a delivery confirmation may indicate a problem with the email or service and should be reported to MRSware Support. Keep in mind that email delivery is not always instantaneous either, as some receiving mail servers do purposely delay the receiving of email (as a spam prevention method in most cases).
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