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Drinking your own cool-aid... Proud to be customer #2

5/19/2008

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How do you get to be intimately familiar with a software product? By using it every day. EYOND uses MRSware every day, and for most everything we do. Think about your other software providers, are they using their own products? Microsoft uses SAP internally instead of their own ERP (Enterprise Resource Planning) software, for example. That's a rather large example, and an interesting statement in itself. Now, take the smaller example of sales and commission programs, ones you've used in the past and ones your peers use... Do any of those vendors use their own software? How can they become intimately familiar from a users perspective with it unless they do? Better yet, how can they feel your pain if they don't.

We use MRSware CRM for all of our contacts, leads, and prospect tracking. Our sales reps have an active sales funnel in Opportunity Tracking. Those same sales reps track their sales and are paid commission right out of the system, using the same reports our manufacturers reps use. We work all of our e-mails in MRSware -- and, yes, with e-mails dating back to 2002 and 15 user accounts, we exceed our storage limit by just a hair. We wouldn't be able to work effectively without File Share. Alright, I admit Reversi isn't a productivity tool, but work-life balance is such a hot button these days and we're just showing that work and fun are not completely unrelated.

I was actually a little surprised to see the 2002 date on our user accounts... Sometimes I forget how long we've been working on the MRSware service. It certainly has come quite a ways in that time. I like what we are doing, I like where we are, and I am proud to see EYOND as customer #2. Work is fun.

And thank you, customer #1, for getting us started down the path which has lead us here. And thank you, customers #3 and beyond for your continued faith in us.
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