Category: Email

iOS 13 Mail app Issue Downloading Email (resolved in iOS 14)

9/23/2019

iOS update to version 13 has been released. It has come to our attention that a bug was introduced in their update that is causing their Mail app on the iPhone to not be able to download emails from Users' Mailboxes. ZDNet confirms accounts by some users experiencing this issue.

The next expected update to iOS version 13.2 is scheduled to be released on 9/24/2019. For those users that are experiencing this issue, there are a couple of options that work to replace the built-in iOS Mail app:

webmail.eyond.net
Our webmail site is already set up and ready for use. Just open Safari on your mobile device, enter the URL, and login with your Email Address and Mailbox Password (the same you use on your phone).

Users can also add a Shortcut to the iPhone Home page for the site, and/or Bookmark it for easy reference.
Use another Email App, such as Outlook for iOS
Outlook on iOS has been tested and works well to connect to users' MRSware Mailboxes. Make sure to select "use custom settings" and "IMAP" when adding your account. The settings are the same you used with the iOS Mail app.

Hopefully, the next iOS update resolves these initial update issues, but if not and in any case, you do have options. And all of these options can be setup and used interchangeably, so that you always have access to your email no matter what one app might do or errors an update might cause.

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Use Windows 10 Mail with MRSware Calendar and Email

6/16/2019

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Windows 10 Mail is the free, pre-installed email client that comes with Windows 10. Just like you would use your pre-installed email app on your phone or tablet, you can use this free and included Email program on your Windows Desktop to connect to your MRSware Mailbox(es). Some of the nice features that it allows for is integrated desktop alerts that pop-up and then park themselves in the Windows notification panel. It also has an integrated Calendar program that can sync your calendars from various sources, including MRSware Sync, to provide a unified events view.

MRSware Settings

The settings you will need are the same as you use on your phone, namely the IMAP settings for your company. This includes using your email address and Mailbox password, which can be set separately and differently than your MRSware Desktop password. To get your specific company settings, please contact MRSware Support or ask your company's MRSware Administrator.

Likewise, to sync your Calendar to Windows 10 Mail, make sure your Administrator as added the Sync settings for your account, and can provide you with the login they created for your when doing so.

Windows 10 Mail Setup Instructions

To add your company's email to Windows 10 Mail, you add an Account using your IMAP settings, the same settings used to setup your phone and tablet. Here are the steps:

1. Open the Mail app by clicking the Windows Start menu and choosing Mail.

2. If this is the first time using Mail, click the "Add account" link; if you already have set up another email address, like your personal email, click the Settings icon then choose Manage Accounts, then click the "Add account" link.

Settings

3. Under Add an account, scroll down to see the "Advanced setup" option and select it.

4. Select "Internet email... IMAP" on the Advanced setup menu.

5. Fill in the Internet email account settings dialog with the information shown at the right. Replace our example Email address with your work email address, your User name with your Email address again, and enter your Mailbox Password.

Note: Mailbox Password can be set different than your MRSware Desktop login password. If you get an "Incorrect Username or Password" message, it is most likely the case that you have the wrong password. Your admin in your office can reset this password for you, or feel free to contact MRSware Support to do the same.

The Account name field can be filled in with anything you like, choose something descriptive to differentiate it from other accounts that you may also set up in Windows 10 Mail.

Send your messages using this name is how recipients of your emails will see your name.

These same settings work for all email programs. If your email program asks for port numbers, the correct entries are:

IMAP (SSL) incoming = 993
SMTP (SSL) outgoing = 465

6. Click the Sign in button to verify your settings and add your account.

At this point you are done and will see your new email account in the list of Accounts on the left-side of the Mail app. Click on your newly added account to see the Inbox and all your messages, matching what you see in MRSware. Due to the magic of IMAP, any changes your make in the Mail app will also be reflected in MRSware Desktop, and any other email apps your use, including ones on your phone and tablet -- everything will show the same everywhere you look.

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New Webmail Client

10/9/2017

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https://webmail.eyond.net/

We have released (and been using internall for quite some time) a new version of our webmail offering. Webmail allows Users to login to their MRSware Mailboxes without having to set anything up ahead of time -- this is handy when using a shared computer at a convention or hotel, or for everyday use in place of Outlook or MRSware Desktop mail.

Note that we have changed two things in the website address:

https, for secure access to your Mailbox. Using encryption in the connection will prevent eavesdropping when connecting to the website over public wifi.
webmail.eyond.net domain, to allow users to continue to access the old webmail site at http://webmail.mrsware.com for the time-being... Eventually we will redirect the old site to the new service, but wanted to give everyone a chance to login before making the change permanent.

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iOS 13 Mail app Issue Downloading Email (resolved in iOS 14)

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