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We enabled the AI chat feature on the little chat widget that lives on our website -- you click it, you are prompted to ask a questions, then a live person connects and answers it. However, sometimes that live person is busy, so you get a "we'll get back to you" kind of message. Now, with AI (artificial intelligence) enabled, the chat bot answers immediately with content from the website --
Visitor: "Does MRSware have a free trial?"
AI: Yes, MRSware does offer a free trial. You can log in to their demo application to explore the features and when you're ready you can ask their support team to provide you with a blank database to continue a free trial with your own data.
Sometime the AI doesn't know though; and will tell you so,
Apologies, but I lack data on the matter you brought up ðŸ˜”. However, I'd be happy to provide information on other topics! ðŸ˜
Having an AI respond is an interesting option, and seems to do a nice job of summarizing small bits of information from various pages on the website (and there are a lot of pages between all the training classes and support documentation).
But What about Search? The Search box is still there at the top of the page, and is still useful! While the AI will give you those short chat-snippets, the Search actually shows you the pages matching your query -- think of it like "here is the long-form instructions for that thing you asked about."
AI Sales ImportThe MRSware Sales Importer has built-in intelligence, with the overall goal to minimize or eliminate any work necessary in the spreadsheets before you import the data. The AI in Sales Import automatically determines if you are importing an Order summary, Invoice shipping report, or a Commission Statement, placing all the relevant data in the correct places.
There is no need to manually create new Customers, or even match up Customer Names, before import. The importer will match to existing entries, create new ones, and allows for grouping entries so that the common practise of each Manufacturer having their own name variation for each Distributor is handled and tracked directly by MRSware.
One of the common things we run into is people spending a lot of time in the spreadsheets before entering them -- removing columns, changing names, adding columns, etc. -- all of which is unnecessary because the importer takes care of that for you.
Here is the challenge I issue to you: Give it a try. The system takes massive files, like those from a well-known master distributor with over 30,000 rows of data in it, crunches it, enter missing customers and item numbers, and captures everything from line item details to End Users. And it does all that for 30k rows in 20 minutes. Have a smaller spreadsheet, or less details? It makes even quicker work of those.
If you are not a current MRSware User and would like to see how the system handles your files, sign-up for a Free Trial and take it for a spin. The time-savings can be quite impressive.
MRSware for Sales and Commission tracking from Order to Commission Payment, Opportunity tracking, Activity reporting, and many integrations with other systems.
Ideas, Enhancements, and Requests
Current MRSware User and have an idea to make the system better? Not a MRSware User and not finding any solution for your company's current data challenges? Open to all, the Ideas site is the place to enter what you need, review what other people are looking for, and rate/rank what you would like to see next.
The article stresses the importance of preparation, professionalism, and having a plan during face-to-face customer interactions. It highlights the efficiency of MRSware's Contact Printout and Customer Snapshot reports, allowing users to quickly review customer activities and sales results in just five minutes, aiding in setting objectives for productive meetings.