Now more than ever you need a great Customer Relationship Management (CRM) database. The way we interact with our customers, prospects, and users has dramatically changed. The new normal [or (ab)normal as I’ve heard it called] for doing business is changing state by state (some states - city by city, or region by region), and week by week. It can get complicated if you're on the road making calls. That is if anyone is even on the road these days.
Some businesses are shut; some are open but their physical office is not open and their employees are working remotely; some are open with employees in the office, but not allowing visitors or vendors into their building; some are open with no changes. And each business has it’s own guidelines that their employees must follow. Eventually it all becomes one big jumble.