A typical thing we might ask Users for when helping them with a technical support question is to get a copy of the screen that they are looking at. On Windows this is done by pressing the "PrtSc" button on the keyboard, and then pasting the image into the MRSware Attach field and emailing it to us.
The Mac doesn't have a print screen button, so how is this accomplished by Users that have MRSware installed on a Mac?
How to Print Screen to the Clipboard on a Mac
Command+Control+Shift+3 (hold the first three keys and then press the number 3)
takes a screenshot of the desktop, and saves it to the clipboard so that it can be pasted into the Attach box for sending (or pasted anywhere else for saving).
Command+Control+Shift+4, then spacebar and click a window
takes a screenshot of just the window that is clicked on (this is like holding the Alt+PrtSc on a Windows PC).
A screenshot is a great way to reinforce your description of a technical question that you are sending to support.
When an image is pasted into the Attach area of a MRSware Email, the User will be prompted with the "would you like to compress the image for sending" prompt. Selecting "Yes" is generally the best response, so that the email being sent is smaller and easier to work with.
The Mac doesn't have a print screen button, so how is this accomplished by Users that have MRSware installed on a Mac?
How to Print Screen to the Clipboard on a Mac
Command+Control+Shift+3 (hold the first three keys and then press the number 3)
takes a screenshot of the desktop, and saves it to the clipboard so that it can be pasted into the Attach box for sending (or pasted anywhere else for saving).
Command+Control+Shift+4, then spacebar and click a window
takes a screenshot of just the window that is clicked on (this is like holding the Alt+PrtSc on a Windows PC).
A screenshot is a great way to reinforce your description of a technical question that you are sending to support.
When an image is pasted into the Attach area of a MRSware Email, the User will be prompted with the "would you like to compress the image for sending" prompt. Selecting "Yes" is generally the best response, so that the email being sent is smaller and easier to work with.
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